Cookiebot-Enabled User Experience Enhancement

Back to Customer stories

Oil & Gas | Mobile Capture | Customer Experience Management

Butagaz Chooses ABBYY to Help Consumers Switch Energy Supplier

Back to Customer stories

Butagaz Chooses ABBYY to Help Consumers Switch Energy Supplier

Other | Mobile Capture

Customer Overview

Name	Butagaz Group
Headquarters	Levallois-Perret, France
Industry	Multi-energy provider
Web	www.butagaz.fr

As a multi-energy supplier, the Butagaz group’s mission is to ensure the daily comfort of its customers. As a subsidiary of the Irish group DCC, it is a major player in France and is trusted in the market for the supply of propane and butane. They chose ABBYY to optimize the customer onboarding process.

Challenge

Accelerating & streamlining the mobile onboading process

Solution

Integration of ABBYY Intelligent Document Processing platform

Results

Reduction in data processing time; consumers can now switch supplier in less than three minutes

Challenge

Looking for a technology solution to make it easier to sign up for its natural gas and electricity supply from a mobile phone, directly on butagaz.fr
Needed intelligent technology to enable customers to switch energy supplier quickly and simply by using photo captures of their old bills.
Back office of the website needed smart recognition and automated processing capabilities in order to streamline new customer data classiﬁcation.
Needed a robust Content Intelligence solution that integrated in the existing website infrastructure to deliver a quicker onboarding experience.

Have a challenge? Let’s find a solution

Solution

After logging in to the Butagaz website from a smartphone, the user sends the photo of their bill to FlexiCapture, the integrated ABBYY Intelligent Document Processing platform.
FlexiCapture identiﬁes whether it is a gas or electricity bill and recognizes the point of delivery (meter ID).
Smart recognition is responsible for processing and categorizing this data, which is then sent back to Butagaz.fr to obtain a price estimate.
To ﬁnalize the switch, the user just needs to sign their contract online.

Value

ABBYY Content Intelligence Platform enabled faster and more innovative customer onboarding via mobile.
Company now enables consumers to switch supplier in less than three minutes, with no obligation, no interruption to their supply and no involvement from any third party.
Time reduction in data processing time thanks to intelligent recognition and data classiﬁcation maximizes online and mobile conversion rate.
Company awarded best customer service and user experience on website in 2020.

“We worked on the design of our new website to ensure it would provide the best possible user experience, especially on a mobile phone (think Mobile First). The ABBYY solution convinced us due to its ease of implementation and ﬂexibility.”

Damien Duchaussoy, Marketing Director at Butagaz

ABBYY FlexiCapture